Privacy Policy

We are committed to protecting your privacy and security. This privacy notice explains how and why
we use your personal information, when we may reveal it to others and how we keep it safe.

  1. Who we are
    We, Fresh Law Ltd, are a firm of paralegals trading under the name Fresh Law.
    We are registered with the Information Commissioner’s Office, which is the UK regulator for data
    protection. Our ICO registration number is ZA797428.
    You can contact our Data Protection Officer by emailing [email protected] or writing to the Data
    Protection Officer, Fresh Law Ltd, at The Limes, Bayshill Road, Cheltenham GL50 3AW (please mark
    your envelope ‘Data protection’).
  2. Information we collect, how we use it, and how we keep it
    We will only collect information about you if we have a lawful reason to do so. Lawful reasons
    include performing our services (where you are our client), where we have a ‘legitimate interest’ (for
    example, if you are referred to in a matter on which we are advising), and where you have given
    your permission for us to use your personal information in a particular way (for example, marketing
    or legal updates).
    We may collect personal information about you for the following reasons.
    2.1 Providing legal services
    We use information about you to provide legal services to our clients. You may have given us this
    information or it may have been provided by someone else as part of their involvement in the
    The information that we hold and process about you will depend on the type of matter we are
    dealing with. It might simply be your name, address and email address, or may include other
    personal information such as your date of birth, sensitive personal information such as medical
    records (for example, if we are dealing with a disability discrimination case) or financial details (for
    example, if we are assisting with the division of financial assets in your divorce).
    We may also have to ask for information about your personal and financial circumstances to assess
    your ability to pay amounts due which we are instructed to collect or unpaid bills owed to us. This
    may be necessary to meet our responsibilities under court rules, other regulations and legislation
    and best-practice guidance issued by industry or professional organisations or to follow our clients’
    policies or processes.
    We normally keep original papers for seven years after we have finished work on a matter, after
    which we will securely destroy them. If we have any electronic copies of your information, we will
    keep them for 15 years after we have finished work on a matter.
    We keep our original papers for a longer period if:
    • the matter involves a child under 18 (seven years from the child reaching age 18); or
    • our client tells us to keep our papers for a longer period (up to 15 years). We will meet these
    requests only if we have a lawful reason to do so.
    2.2 Checking your identity
    In some circumstances the Money Laundering, Terrorist Financing and Transfer of Funds
    (Information on the Payer) Regulations 2017 say that we have to collect proof of identity of our
    client and certain other people related to them. If we ask you for information for this purpose, we
    will only use the proof of identity and other personal information you give us as part of this process
    to prevent money laundering or financing terrorism, unless you later agree to us using it in a
    different way. We will hold this information for five years after the relationship with our client ends.
    2.3 Client support
    As part of our ongoing commitment to clients, if we have provided legal services to you we may use
    your information to update you on changes to the law that relate to the specific matter on which we
    advised you.
    If you do not want to receive this information, please contact [email protected] or write to us.
    2.4 Marketing
    If you have given us permission to do so, we will send you information promoting our services. This
    includes keeping you up to date with news on topics you have opted to receive.
    We will not share your information for marketing purposes outside Fresh Law Ltd.
    You can decide not to receive marketing communications or change how we contact you at any
    time. If you want to do so, please contact us.
    If you ask us to not send you marketing emails, we will continue to hold enough information about
    you to maintain a record of your preference not to receive emails.
    We tell other clients and potential clients in general terms (without revealing personal information)
    about the services we provide, by creating case studies. Sometimes they ask for more details on
    specific examples or references from our previous clients. If we would like to give these people
    information specifically about you or the work we carry out for you, we will ask for your permission.
    If you provided information by filling in the general enquiries form on our website, we will use that
    information to respond to your enquiry and to record and monitor enquiries.
    2.5 Automated decision-making and profiling
    Automated decision-making is where a decision is made about you by a computer system without
    any human involvement. Profiling is the automated processing of personal information to assess
    certain things about you. We do not use any automated decision-making systems and we do not
    profile individuals.
    2.6 Recruitment
    We will hold any information you have provided on a recruitment application form for recruitment
    purposes only. We will not pass that information to anyone else without your consent. If your
    application is unsuccessful, we will hold the information you give us for 12 months, after which time
    we will delete it.
    2.7 Administration
    We also use the information you give us for related purposes, such as:
    • meeting our legal and regulatory obligations;
    • keeping records;
    • analysing operational and financial systems; and
    • training and quality control.
  3. Who has access to your data
    3.1 Our client
    Our professional obligations mean that we have to share your information with our client if we
    collect it during the course of a matter we are advising them on.
    If we are working with you and another person or organisation on the same matter, (for example,
    we are assisting you and your spouse in your divorce), we may share information you give us with
    the other parties involved in the matter.
    3.2 Third-party experts and suppliers
    When providing our legal services we may need to share your information with:
    • other professional advisers, such as barristers or expert witnesses, who we may instruct to
    advise on our clients’ behalf or who are representing the other side in the case or
    • the court in matters relating to legal action; or
    • companies or people who carry out typing, photocopying, archiving or other non-legal tasks
    on our files, or who provide support such as finding missing people or serving court
    proceedings. All of our suppliers have entered into contracts with us that include terms
    which protect the information that they hold or process on our behalf.
    3.3 Regulatory purposes and outsourcing
    We may need to reveal information about you in other situations to other people, such as:
    • our auditors, the Institute of Paralegals and other professional organisations for audit,
    quality-control and other purposes;
    • our insurers, whether or not you have made a claim against us;
    • our legal advisers; and
    • regulatory or tax authorities.
    Like many businesses, we may also outsource some of our computer systems to specialist providers.
    All of our specialist providers have entered into contracts with us that include terms which protect
    the information that they hold or process on our behalf.
  4. Cross-border transfers
    In the normal course of doing business, we will not transfer any of your information outside of the
    EEA. However, if we need to use experts or lawyers in other countries, we make sure that
    appropriate protection is in place to transfer your information securely.
  5. Security precautions
    We use a variety of physical and technical measures to keep your information available, safe from
    loss, accurate, and to prevent unauthorised access to it.
    We store electronic data and databases on secure computer systems and control who has access to
    information (using both physical and electronic means). We use ‘the cloud’, which means that we
    store client information on servers which we do not own and which are not kept in our offices. We
    access these servers through secure connections. All of our cloud computing suppliers meet strict
    requirements for security and confidentiality.
    Our staff receive data protection training and we have a set of detailed data protection policies
    which they must follow when handling personal information.
  6. Call recording
    Our telephone calls may be recorded and used for the following purposes:-
    • to monitor data protection and caller identification;
    • assist in complaint handling;
    • monitor compliance with legal process; and
    • to improve our service.
    Call recordings are retained for six months. You may request that we do not record your call. Written
    notes of telephones calls are retained in accordance with our file retention periods.
  7. Cookies and online analysis
    Cookies are small text files that websites put on your computer so the site can remember who you
    are. They contain a unique, anonymous identifier, which is usually a string of letters or numbers.
    Our website uses cookies to distinguish you from other users of our website. This helps us to provide
    you with a good experience when you browse our website, and also allows us to improve our site.
    We use analytical cookies in the form of Google Analytics and Google Tag Manager. They allow us to
    recognise and count the number of visitors and to see how visitors move around our website when
    they are using it. This helps us to improve the way our website works, for example, by making sure
    that users are finding what they are looking for easily. For more information, please view the Google
    Analytics cookie information page.
    These non-essential cookies do not identify any person and are used only to track how our website is
    used so we can make improvements to your experience.
    You can find more information about allowing and disabling cookies at
  8. Your rights
    You have the following legal rights.
    • The right to ask us to confirm whether we hold your personal information and, if we do, to
    get a copy of the information we hold. This is known as a ‘subject access request’.
    Exemptions, including legal privilege, could mean you may not be entitled to receive all the
    information we hold on you. We will tell you if there is any information we have not
    provided and the reason for doing this;
    • The right to have your information erased, although this may not apply if we need to
    continue to hold or use it for a lawful reason.
    • The right to move your information to another organisation in an electronically readable
    • The right to have inaccurate information corrected.
    • The right to object to your information being used for marketing.
    Please keep in mind that there are exceptions to the rights above and, although we will always try to
    respond to your satisfaction, there may be situations where we are unable to do so.
  9. Getting in touch about your rights
    If you would like more information on your rights or want to enforce them, please contact our Data
    Protection Officer by email at [email protected] or write to them at The Limes, Bayshill Road,
    Cheltenham GL50 3AW.
  10. Complaints about how we handle your information
    If you believe that we have broken your data protection or privacy rights, you can complain to us
    direct by contacting our Data Protection Officer using the details set out above.
    If you are not happy with our response, or you want to contact the UK Information Commissioner’s
    Office, which regulates and enforces data protection law in the UK, you can find details about how to
    do this at
  11. Our information and how to contact us
    We are a limited company incorporated in England and Wales. Our registered number is 12768786
    and our registered office is at The Limes, Bayshill Road, Cheltenham GL50 3AW.
    For the purposes of anything within this privacy notice, please write to us at the above address.
  12. Changes to this privacy notice
    We’ll amend this privacy notice from time to time to make sure it is up to date and accurately
    reflects how and why we use your personal information. The current version of our privacy notice
    will always be posted on our website.

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